Frequently Asked Questions
How do I set up an account?
Create a PDS Online Account
Log in to PDS Online
If you want to create trade permits or request inspctions, you
need to add your company information to your profile. If you need
help with this step, see the FAQ "Why can't I find my name in the
search?" for directions.
Apply for permits that need Planning & Zoning/Building
Division review prior to approval
Why can't I find my company's name in the search?
Company Name Search
The "Company Name" query searches our database for your company
record, and there are a few reasons why your information might not
- Company Name Doesn't Match
The name you typed doesn't match the way we have it entered in the
database. Some names can be tricky. For example, "A1", "A-1", "A+1"
and "A 1" would all be different records.
Enter the first three letters of your company name to widen the
- Not in our Database
If you haven't taken out a permit from us before, you won't be
listed in the database. Call our permit desk at (208) 384-3802
to sign up.
Do I have to submit applications electronically?
- We still accept paper applications. However, if you want to
type within the form, you must use the PDS Online version, fill it
out and then print a copy. Otherwise, you can print the
"Application Preview"version and fill it out by hand.
ePlan Review and PDS Online: What's the difference?
- Electronic plan review is performed using the ProjectDox
program and the ePlanReview website. ePlanReview is separate from
PDS Online and requires a separate login.
- The ePlanReview website is on a secured server. Customers must
be invited into a case; the data on the server is not accessible to
- PDS Online provides customized, subscription based permit
information for PDS customers. A free membership account is
required, and all services are provided free of charge.
- PDS Online displays permit information that is in the public
Getting Started: What are the submittal standards for electronic files?
Getting Started: How do I log in?
Getting Started: How do I upload files?
Review Process: I uploaded my plans. Why aren't you reviewing them?
Did you sign off the "Upload Confirmation" task?
- Since we have no way of knowing how long you'll take to upload
files (or how many files you'll submit), you must sign off the
"Upload Confirmation" task to notify us that you're ready to
proceed to the next step.
- The project sits in a "pending" status until we receive
notification that you're done uploading files.
- Step-by-step directions are listed in the "Please Upload Files"
e-mail you received after submitting your application.
Review Process: Where do I find the plan reviewer's comments?
Review Process: How do I download my approved set of plans?
Review Process: How do I review changemarks?
Review Process: Why were my plans rejected during pre-screen?
Plans Must Meet Submittal Requirements
As part of our transition to electronic review, customers are
now required to reserve specific areas of their plans for City
approval stamps. The new layout is required for all electronic
plans and encouraged for all paper plans.
- The designated blank space for City stamps will become a
requirement for both electronic and paper plans within the next
- Customers submitting for electronic review must also use our
naming standards on all files.
- The full list of new requirements is available in the Electronic Plan
Submittal Standards document.
- Electronic files that do not meet these
requirements will not pass pre-screen review.
Review Process: My plans have been approved. Now what?
- Print Approved Plans
The architect/applicant must download the approved plans and
documents and provide a copy of the approved plan set to the
contractor. An approved paper plan set must be on the job site at
all times during construction.
- Building Permit Issuance
The building permit has not been issued. We need the contractor's
information (name and registration number), and a final Certificate
of Value before we can determine the final fees. All fees must be
paid prior to permit issuance. Have your contractor call our permit
desk at (208) 384-3802.
Review Process: Why didn’t you give my contractor a set of the approved plans?
Architect Must Download and Print Approved Plans
- PDS does not keep paper copies of plans reviewed through our
electronic ePlanReview program.
- If a project was reviewed electronically, it is the
architect/applicant's responsibility to download the approved
plans and documents and provide a paper copy for their
contractor to keep on the job site during construction.
Help: What browser do you recommend?
ePlanReview is a web-based application, so no special software is needed. We recommend customers use the Google Chrome browser.
ePlanReview also runs in Internet Explorer (IE) version 9 or below. Customers using IE 10 or 11 have reported that they are unable to log in.
Help: I tried to sign off on my task and nothing happened.
Check Your Browser
- If nothing happens when you click the task's
"Upload Complete" button, check which browser you're
- ePlanReview is designed to run in Interenet Explorer (IE)
version 6 or greater. You can view the site using other
browsers (Google Chrome, Firefox etc.), but will not be able to
complete the assigned tasks unless you open ePlanReview within
Help: I keep getting errors. What should I do?
Troubleshooting Installation Errors
- ePlanReview customers may encounter errors if the ProjectDox
program components were not properly installed. These errors are
often caused by the computer's security/permissions settings.
- The problem can usually be solved by editing a few settings on
your computer, uninstalling the components, then reinstalling the
program. Click here for the "Troubleshooting
Installation Errors" quick guide.
Can I pay with a credit card?
Does PDS Accept Credit Cards?
- We accept Visa, MasterCard,
Discover or American Express. A
convenience fee of 2.5% is added to the permit total.
Can I pay with an electronic check?
- We accept electronic checks. There is a
$0.50 convenience fee to process your
Why am I charged extra to make an electronic payment?
- The City of Boise uses a third-party vendor (Govolution) to
process all electronic payments. Govolution charges a service
charge to process all credit card and electronic check
- The service charge is not paid to the City of Boise.